Privacy Policy


Privacy Policy


Henderson Recreation Website Privacy Policy


We at Henderson Recreation Equipment Limited (“Henderson”) know that privacy is a major concern of visitors to our website (“Site”). This policy describes the personal information we collect on our Site, how we use it, protect it and when we share it with third parties. This policy applies only to personal information collected via this Site, as well as personal information collected offline (such as information you may provide over the phone, via fax, text message, email, or other electronic messaging mediums). This policy also applies to when you interact with our advertising and applications on third-party websites and services if those applications or advertisements include links to this policy.

By using this Site, you agree to this Privacy Policy and to the Terms and Conditions governing its use. If you do not agree with our policies and practices, your choice is not to use our Site. If you have questions, comments or concerns about our Privacy Policy, please contact our Privacy Compliance Officer at

Our Business Structure

The HENDERSON® name, the Henderson Recreation Equipment Limited design (TMA668811), design, logos and related marks are registered trademarks of Henderson Recreation Equipment Limited. Henderson is an independent business based out of Simcoe, Ontario, Canada. Henderson Recreation Equipment Limited is an Ontario corporation, which offers playground and recreational structures.  This Site is presented by Henderson, and assumes no responsibility for the privacy practices of our independent representatives in their handling of your personal information they collect from you online or offline. Should have concerns regarding their handling of your personal information, please contact them directly. Should you need help in contacting an independent representative, please contact us at For our visitors joining us from, do note, Vista Furnishings is a division of Henderson Recreation Equipment Limited.

Information We Collect and How We Use It

You do not have to provide any personal information to us in order to use our Site. You control how much or how little personal information you submit to us. If you communicate with us by email or through an online form on this Site, we may collect your name, email address, Internet protocol (IP) address used to connect your computer to the Internet, and any additional information that you provide. In addition, we collect all information you provide us when submitting a job application.

We may also collect non-personal information that does not directly or indirectly reveal your identity or directly relate to an identifiable individual, such as demographic information, or statistical or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal information. For example, we may aggregate personal information to calculate the percentage of users accessing a specific Site feature.  We may share anonymous, aggregated statistics about visitors to our Site with others outside our company, or we may allow third parties to collect aggregate data through our Site. We may also collect Technical information, including your browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, or information about your internet connection, the equipment you use to access our Site, and usage details.

  • Our web site does use cookies, but they may be rejected.  As you navigate through and interact with our Website, we may use cookies or other automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
  • Details of your visits to our Website, including traffic data and other communication data and the resources that you access and use on the Website.
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

Furthermore, we may collect non-personal details about your Site interactions, including the full Uniform Resource Locators (URLs), clickstream to, through and from our Site (including date and time), services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, or any phone number used to call our customer service number.

Online email links allow you to send an email containing questions or other content that you input, to our head office staff, as well as any one of our independent representatives.

Furthermore, we may use your information to fulfil the purposes for which you provided the information or that were described when it was collected, or any other purpose for which you provide it. We may use said information to: carry out our obligations and enforce our rights arising from any contracts with you, including for billing and collection or to comply with legal requirements; to notify you about changes to our Site or any products or services we offer or provide though it; to improve our Site, products or services, marketing, or customer relationships and experiences; to allow you to participate in interactive features, social media, or similar features on our Site; to measure or understand the effectiveness of the advertising we serve to you and others, and to deliver relevant advertising to you; to contact you for offers of employment, should you have submitted a resume with us; any other way we may describe when you provide the information; and for any other purpose with your consent.

We use third party suppliers and service providers to facilitate our Site and may make personal information available to them to the extent necessary for them to host our Site or to provide other services to Henderson. Whenever we do this, we require that our third-party suppliers and service providers agree to maintain the confidentiality of the personal information we provide to them.

We do not sell or rent to third parties any of the personal information that consumers provide to us online, but we may share your information with our affiliates, our independent representatives, and lenders to or investors in our company. Primarily, we share information with these third parties only to respond to your specific request or to obtain their advice on how to improve our business or meet your service requirements. We do not authorize third parties unaffiliated with Henderson to make independent use of your information for their own purposes, such as for direct marketing.

How we collect Information

In addition to the information you provide to us directly, we may use automated technologies or interactions, as you navigate through our Site. Information collected automatically may include usage details, IP addresses, and third parties or publicly available sources, for example, our business partners, and independent representatives.

Information You Provide to Us

The information we collect directly from you on or through our Site may include information that you provide by filling in forms on our Site. This includes information provided at the time of requesting contact or requesting further services. We may also ask you for information when you report a problem with our Site. It may also include: records and copies of your correspondence (including email addresses), if you contact us; your responses to surveys that we might ask you to complete for research purposes; and your search queries on the Site.

Protecting Our Community

To protect our user community, we may use and disclose any information about you to law enforcement, other government officials, or other third parties, as we in our sole discretion believe necessary or appropriate to address or resolve inquiries or problems.

Children’s Privacy

Henderson recognizes the importance of protecting the privacy of children. We do not knowingly collect any personally identifiable information from children under the age of thirteen years. This Site is directed to adults at least eighteen years old, and when a user discloses personal information on this Site, the user is representing to us that he or she is an adult. If a child has provided this Site with personally identifiable information, we ask that a parent or guardian e-mail us at and we will promptly delete the child’s information from our records.

How We Retain Data

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

Security of Your Personal Information

Henderson operates secure data networks protected by industry standard firewall and password protected systems, and maintains physical, electronic and procedural safeguards to guard the integrity and privacy of these servers and of your Personal Information. Although we cannot guarantee that there will never be a security problem, we and our agents that have access to your information carefully guard against the loss, misuse or alteration of the information we collect on our Site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

Accessing and Correcting Your Personal Information

It is important that the personal information we hold about you be accurate and current. Please keep us informed if your personal information changes. By law you have the right to request access to and to correct the personal information that we hold about you.

If you want to review, verify, correct, or withdraw consent to the use of your personal information you may also contact our Privacy Compliance Officer at to request access to, correct, or delete any personal information that you have provided to us.

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

We will provide access to your personal information, subject to exceptions set out in applicable privacy legislation. Examples of such exceptions include:

  • Information protected by solicitor-client privilege.
  • Information that is part of a formal dispute resolution process.
  • Information that is about another individual that would reveal their personal information or confidential commercial information.
  • Information that is prohibitively expensive to provide.

If you are concerned about our response or would like to correct the information provided, please contact our Privacy Compliance Officer at

Proper access and use of information provided on the Site is governed by our terms of use, which you may read at

Withdrawing Consent

Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at The compilation of information collected through our Site is considered a trade secret of Henderson. Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.

Changes in Our Privacy Policy

We reserve the right to change our Privacy Policy from time to time — for example, by altering our policy on sharing personal information. Be sure to check this page periodically for updates.

Disclosure of your Information

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To our subsidiaries, independent representatives, and affiliates.
  • As the owner of such information, we may disclose, transfer or sell the information as an asset of the company in conjunction with due diligence for or completion of a merger, reorganization or sale to a third party of our company or a major portion of our assets. Although we do not currently anticipate such an event, changes to this Privacy Policy might result from changes in our corporate status.
  • To advertisers and advertising networks that require the information to select and serve relevant advertisements to you and others. We do not disclose data about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 400 women between 30 and 45 have clicked on their advertisement on a specific day). We may also use such aggregate information to help advertisers target a specific audience (for example, men in a specific location). We may make use of the personal information we have collected from you to enable us to display our advertisers’ advertisement to that target audience.
  • To our dealers and distributors in you’re the sales territory where you live, if you have requested and consent for a request of materials.
  • To contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Site improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.
  • To fulfil the purpose for which you provide it. For example, if you give us an email address to use the “email a friend” feature of our Site, we will transmit the contents of that email and your email address to the recipients.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law.
  • To enforce or apply our terms of use found at and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Henderson, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Transferring your Personal Information

We may transfer personal information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Site improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.

We may process, store, and transfer your personal information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country. Whenever we engage a service provider, we require that its privacy and security standards adhere to this policy and applicable Canadian privacy legislation. By submitting your personal information or engaging with the Site, you consent to this transfer, storage, or processing.

Links to Other Sites

Our Site may provide links to web sites not operated by Henderson. Henderson assumes no responsibility for the privacy practices of these third-party sites, plug-ins, services, social networks, or applications. We recommend that you review a third-party site’s privacy policy before clicking on a link, or submitting information.

Although we endeavour to open a new browser window when you click on a link to a third-party site, Henderson does not guarantee that you will receive this alert when you leave our Site. It is your responsibility to determine when you have left this Site.

Governing Law

HENDERSON® controls and operates this Site in Canada. Our online privacy practices are governed by the laws of Canada and Ontario, which may differ from privacy laws in your province or home country. By submitting your personal information to this Site, you consent to the transfer of your personal information to any country and its use and disclosure in accordance with Canadian and Ontario law and with this Privacy Policy. We currently run servers base in the United States, and as such, your information may be processed, stored, and disclosed there too.

This English-language Privacy Policy is Henderson’s official statement of its online privacy practices. In case of any inconsistency between this English-language Privacy Policy and its translation into another language, this English-language document controls.

For More Information

If you have any questions regarding our Privacy Policy, please contact us by sending an email to or writing to us at:

Henderson Recreation Equipment Limited
11 Gilbertson Drive,
Simcoe, ON, CAN, N3Y 4K8